Based upon my personal experience when I contacted my local UFCW, I first called and left a message for them to call me back about getting a union. They did call me back, but we missed calls. The person left their name and number and said they were returning my call. I called them back and we talked about the company I work for, the number of people that work in the store, what dept. I work in, what I like most about my job, benefit wise, and what I would like to see done differently (pay, benefits, treatment, job security, being able to report management safely, etc.). He told me about places he personally unionized, and how step by step a union is formed. The first step is to contact the union. A union can't come in without your permission.  I talked to him a few times on the phone, and he asked me if I wanted to meet him face to face, so he could give me the information/union authorization card. When I met him he gave me the information I had requested, plus other information. I signed the card (wasn't forced to), and eventually many people, over 1/2, signed the card without management ever knowing. People started to get scared that management would find out, and therefore started to change their minds, so the union has decided to wait for awhile.